Return/Refund Policy

Superior Pet Products LLC doing business as Superior Feline (“Company,” “we,” or “us”) offers the following Return/Refund Policy to its Customers.

Homemade Cat Food Mix

Customers must have first purchased a Trial Size Homemade Cat Food Kit to be eligible for a refund on a full-size Homemade Cat Food Mix.

We provide the option to purchase a Trial Size Homemade Cat Food Kit at a nominal price so you can try the product prior to purchasing and committing to a full-size option.

If you have purchased a Trial Size Homemade Cat Food Kit and used it with favorable results and subsequently purchase a full-size option and have negative results, you may be eligible for a refund on the purchase price of your full-size product.

The Company does not offer refunds on Trial Size products, samples or products given to customers at no cost.

If you meet the criteria above, please see the Return Process instructions below.

All Other Superior Feline Products

(not including Wear the Feline Print-on-Demand Products)

We offer refunds or replacements on any purchases of the goods offered on our Website for the following reasons:

  • the wrong product was provided

  • the product was damaged or broken during shipment

Please see the Return Process instructions below.

Naked Beasts Pet Snacks

Due to the nature of this product as a whole food item, we’re unable to accept returns on opened packages.

Unopened packages may be returned for refund within 30 days of purchase. The customer will be responsible for the return postage on unopened packages in good condition that are being returned for a refund.

Please inspect your order upon receipt. In the event the item is defective or damaged, please see the Products Damaged During Shipping section and the Return Process instructions below.

Products Damaged During Shipping

If your product was damaged in transit and is unusable in the state that it was received, please email us at support@superiorfeline.com with a picture of the damaged product along with the other info as instructed in the Return Process below.

Return Process

To qualify for a refund or replacement, you must submit your request to us within 30 days of your purchase date by contacting us via email or the Website. Your request must contain the following information about the product you purchased:

  • Order Number and Date of the purchase (found on your receipt)

  • Product LOT Number (found on the under side of the pouch or back lower right of package or jar label or front lower right corner of the label; there is no LOT number on the Grow-Your-Own Catnip Kit). If the product was missing from your order or contains broken glass, you do not need to supply the LOT number.

  • Email and name associated with the purchase

  • A picture of your damaged/faulty or incorrect product needs to be included along with a picture of the package it arrived in

We review and consider each return/refund request individually. We reserve the right to request additional information as needed.

Upon determining that you are entitled to a refund or replacement pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund or ship a replacement product to you.

  • The Company does not control its payment processor and will not be able to expedite any refunds. The refund will be for the amount of the price paid for the product (including tax and discounts, if applicable). Shipping fees are non-refundable. Any customer may receive a refund from the Company only once per product. In other words, after a customer has received a refund for any one product, that customer shall not be entitled to a refund on that same product if they choose to purchase it again.

  • If a replacement product is being sent, we will send you an email with the shipment Tracking Number.

For Quality Control purposes, we may provide a postage paid label to send product(s) back to us for review and to rectify issues. You will be notified if we determine that this is part of the process for your return/refund. If it is not, you may keep or dispose of the purchased product at your own discretion.

Contact Us

If you have questions regarding the Return/Refund Policy, please contact us at support@superiorfeline.com

Last Updated: March 3, 2024