Return/Refund Policy

Superior Pet Products LLC doing business as Superior Feline (“Company,” “we,” or “us”) offers the following Return/Refund Policy to its Customers.

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Last updated: December 2025

1. homemade cat food supplement mix

Customers must have first previously purchased a Trial Size Homemade Cat Food Kit to be eligible for a refund on a full-size Homemade Cat Food Mix.

 

We provide the option to purchase a Trial Size Homemade Cat Food Kit at a nominal price so you can try the product prior to purchasing and committing to a full-size option. 

 

If you have purchased a Trial Size Homemade Cat Food Kit and used it with favorable results and subsequently purchase a full-size option and have negative results, you may be eligible for a refund on the purchase price of your full-size product.

 

The Company does not offer refunds on Trial Size products, samples or products given to customers at no cost.
 

If you meet the criteria above, please see Section 5. Return Process Requirements below.

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2. all other superior feline products

We offer refunds or replacements on any purchases of the goods offered on our Website for the following reasons:

  • the wrong product was provided
  • the product was damaged or broken during shipment

Please see Section 3. Products Damaged During Shipping and/or Section 5. Return Process Requirements below.

2a. changed mind or voluntary return

If an order has already been shipped and a customer changes their mind and wants to return an unopened order, the return shipping cost will be the responsibility of the customer. Please email us at support@superiorfeline.com prior to returning the order and to receive return instructions.

 

We are happy to provide a postage label at our discounted rate - this cost will be deducted from the refund amount. 

 

A refund will be calculated and processed only after the returned order has been received and verified that the products have not been opened. 

 

This courtesy return and refund is offered only one time per customer. It will not be granted more than once.

 

PLEASE NOTE: "Return to Sender" packages that are not first authorized and approved by us to be returned by this method will NOT be refunded. 

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3. products damaged during shipping

If your product was damaged in transit and is unusable in the state that it was received, please email us at support@superiorfeline.com with the following pictures and information (pictures MUST be supplied to receive a replacement or refund): 

Top, bottom and each side of the box (make sure any damage is clearly photographed)

The inside of the box - showing any mess the damaged product(s) created

The damaged product(s) - clearly showing the damage of the product container. Multiple views of the damage are appreciated.

The name associated with the order and Order Number (found on the order receipt)

These pictures will be used to submit a claim to the Carrier. Please keep the box and the damaged product(s) - do NOT throw anything away. We will notify you when we have received an answer from the carrier and it is ok to discard the box and damaged contents. We apologize for any inconvenience, but sometimes the Carrier asks for additional proof, so we need to be able to provide that if necessary. 

 

If requested by the Carrier, we may need the box and contents returned to us. In this case, we will supply the postage for you to affix to the box and send back to us. 

 

Please see Section 6. Replacement and Refund Processes below for further information regarding the replacement process.

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4. naked beasts pet snacks

Due to the nature of this product as a whole food item, we’re unable to accept returns on opened packages.

 

Unopened packages may be returned for refund within 30 days of purchase. The customer will be responsible for the return postage on unopened packages in good condition that are being returned for a refund.

 

Please contact us for a return postage label: support@superiorfeline.com - the cost of the label will be deducted from the refund amount.

 

Please inspect your order upon receipt. In the event the item is defective or damaged, please see Section 3. Products Damaged During Shipping section and Section 5. Return Process Requirements below.

 

PLEASE NOTE: "Return to Sender" packages that are not first authorized and approved by us to be returned by this method will NOT be refunded. 

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5. return process requirements

To qualify for a refund or replacement, you must submit your request to us within 30 days of your purchase date by contacting us via email or the Website. Your request must contain the following information about the product you purchased:

Name and Email associated with the purchase

Order Number and Date of the purchase (found on your receipt)

Reason for the refund/replacement request

Damaged Products: please see Section 3. Products Damaged During Shipping for requirements

Product LOT Number. Where to find this: 

  • Small Pouches, Liver Powder Jars and Chia Seed Oil: back lower or upper right of jar package or label
  • Wild Anchovy Oil: bottom/underside of the bottle
  • Homemade Cat Food Mix (full size): back side left edge of pouch
  • Grow-Your-Own Cat Grass and Catnip Kits - there is NO LOT number
  • If the product was missing from your order or contains broken glass, you do not need to supply the LOT Number

We review and consider each return/replacement/refund request individually. We reserve the right to request additional information as needed.

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6. Replacement and Refund Processes

Upon determining that you are entitled to a refund or replacement pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund or ship a replacement product to you.

 

The Company does not control its payment processor and will not be able to expedite any refunds. The refund will be for the amount of the price paid for the product (including tax and discounts, if applicable). Shipping fees are non-refundable. Any customer may receive a refund from the Company only once per product. In other words, after a customer has received a refund for any one product, that customer shall not be entitled to a refund on that same product if they choose to purchase it again, with the exception of verified damaged products. 

 

If a replacement product is being sent, we will send you an email with the shipment Tracking Number.

 

For Quality Control purposes, we may provide a postage paid label to send product(s) back to us for review and to rectify issues. You will be notified if we determine that this is part of the process for your return/refund. If it is not, you may keep or dispose of the purchased product at your own discretion.

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7. contact us

If you have questions regarding the Return/Refund Policy, please contact us at support@superiorfeline.com

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Learn More

About Our Company

Why Homemade Cat Food?

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How We Ensure Quality

Resources

Free DIY Cat Food Recipe

Homemade Food Directions Hub

International Inquiries

Policies

Privacy Policy

Terms of Service

Disclaimer

Cookie Policy

Support

Shipping

Return/Refund Policy

International Inquiries

Contact Us

Learn More

About Our Company

Why Homemade Cat Food?

FAQs

How We Ensure Quality

Resources

Free DIY Cat Food Recipe

Homemade Food Directions Hub

International Inquiries

Policies

Privacy Policy

Terms of Service

Disclaimer

Cookie Policy

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Superior Feline

Superior Pet Products LLC

Eastvale, CA

meow@superiorfeline.com

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